Apply Emotional Competence to Manage Self at the Workplace

TGS-2017501180

What's In It For Me

Develop awareness of your own emotions and learn to better manage your emotions when faced with different situations and personalities at work.

Course Overview

This course is suitable for anyone who wants to improve their ability to take control of and manage their emotions more effectively at work to improve interpersonal relationship.


Mode of Trainings

Classroom (Full Time)


Mode of Assessment

Role Play and Oral Questioning


Who Should Attend

This course is suitable for all job roles requiring interpersonal interaction.



Course Duration

2 days


Total Training Duration (Hour)

17 hours (including assessment)


Course Outline

You will learn to

- identify your personal strengths and weakness to manage your own emotions and impulses to work effectively with others;

- recognise and respond appropriately to other people's emotional needs;

- show more flexibility in responding to changes at work; and

- demonstrate optimism in achieving goals and overcoming challenging situations


Certification Obtained and Conferred by

WSQ Statement of Attainment (SOA)


Course Objectives
  1. Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  2. Present self with confidence and show flexibility in responding to changes at the workplace
  3. Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  4. Recognise the emotional needs of others, empathise and respond appropriately to their needs
  5. Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace
  6. Conduct self-reflection and gather feedback from others to identify personal strengths and weaknesses for development of their own emotional intelligence
  7. Model behaviours that demonstrate application of emotional intelligence
  8. Assess emotional states of others and respond appropriately to emotional cues, taking into consideration the different cultures and background of others
  9. Demonstrate flexibility and adaptability in dealing with others and making decisions, taking their emotions into account

Course Learning Outcome

At the end of the course, learner will be able to


  1. Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards
  2. Present self with confidence and show flexibility in responding to changes at the workplace
  3. Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
  4. Recognise the emotional needs of others, empathise and respond appropriately to their needs
  5. Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace
  6. Conduct self-reflection and gather feedback from others to identify personal strengths and weaknesses for development of their own emotional intelligence
  7. Model behaviours that demonstrate application of emotional intelligence
  8. Assess emotional states of others and respond appropriately to emotional cues, taking into consideration the different cultures and background of others
  9. Demonstrate flexibility and adaptability in dealing with others and making decisions, taking their emotions into account



Pre-requisites
  • Read, write and speak basic English
  • Post Secondary education

Medium of Instruction & Trainer

Role play, discussion, learning activity and mini lecture


Funding Information

SkillsFuture Training Grant

This is a WSQ course that is recognised for SkillsFuture Training Grant of 50% to 70%. Click on this link for more information: SkillsFuture Funding Changes | Education, Career and Personal Development (myskillsfuture.gov.sg)


SkillsFuture Absentee Payroll

Companies sponsoring your employees for this course will be able to claim absentee payroll if you fulfill the eligibility criteria. Click on this link for more information: Course Fee & Absentee Payroll Funding (enterprisejobskills.gov.sg)


SkillsFuture Enterprise Credit

Companies who are eligible for SkillsFuture Enterprise Credit will be able to claim the $10,000 to pay for the course fees. Click on this link for more information: SkillsFuture Enterprise Credit (enterprisejobskills.gov.sg)


SkillsFuture Credit

Self-sponsored individuals can apply for SkillsFuture Credit to pay for the nett course fees as long as you have balance credits in your account. Upon registration, you will be directed to the payment page, where you can click on 'Apply SkilsFuture Credit' to submit your application. Once your SFC application is approved, your seat will be automatically reserved. Click on this link for more information about SFC: SkillsFuture Credit | Education, Career and Personal Development (myskillsfuture.gov.sg)


*Refer to the pricing tab for the nett course fees payable.


Price
Course Fee Payable
Original Fee w/o GST w GST
Course Fee $300.00 $300.00
Individual Pricing (Fee payable to Training Provider) w/o GST w GST
SkillsFuture PR & SC ≥ 21 and ≤ 39 yrs old $150.00 $150.00
SkillsFuture Midcareer SC ≥ 40 yrs old $90.00 $90.00
Corporate Pricing (Fee payable to Training Provider)
SME w/o GST w GST
SkillsFuture PR/SC (all employees) $90.00 $90.00
Non-SME w/o GST w GST
SkillsFuture PR/SC ≥ 21 and ≤ 39 yrs old $150.00 $150.00
SkillsFuture Mid Career SC ≥ 40 yrs old $90.00 $90.00

*Original Course Fee - $300 nett per pax

Please note that prices are subject to change
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Keyword Tags
Emotional Intelligence EQ