This courses aims to

1. Present the internal and external factors driving organisational changes and the existing organisational change practices
2. Provide a framework and process to plan for change and the relevant cost and resources
3. Enable identification of impact of change on stakeholders, and develop a communication plan to bring them onboard the change
4. Explain mechanisms to encourage participation and feedback to enhance the success of the change implementation
5. Highlight the documentation process to control change and to capture change outcomes

At the end of the course, learners will be able to:

1. State the internal and external environment that drives changes in the organisation.
2. Interpret the current organisational practices with regards to change.
3. Identify opportunities for process improvement within own scope of work.
4. Identify the associated costs and resources required to enable change implementation.
5. Interpret the relevant stakeholders involved in change processes and the impact of change to them.
6. Develop communication materials to prepare affected employees and stakeholders, which include key performance indicators and the various roles and responsibilities.
7. Explain the importance of proactive participation in change management programme to stakeholders.
8. Design the scope of individual discretion and freedom to feedback with regards to change.
9. Provide suggestions to improve business processes and/or operations.
10. Support implementation of change through provision of resources, training and rewards when required.
11. Apply and document change control procedures based on endorsed changes.
12. Produce documentary evidence of the impacts on workplace performance, processes and behaviors against key performance indicators.

• possess at least O level qualification or demonstrate English listening and speaking skills at a proficiency level not lower than the ES WSQ Workplace Literacy and Numeracy (WPLN) Level 5;
• have at least 1 year of working experience; and
• be in possession of their own smart phones with Wi-Fi or mobile data access and be able to download mobile application onto their smart phones.

• Mini lecture
• Video presentation
• Storytelling
• Technology-enabled learning
• Fishbowl role play
• Case study
• Group discussion

SkillsFuture Training Grant

This is a WSQ course that is recognised for SkillsFuture Training Grant of 50% to 70%. Click on this link for more information: SkillsFuture Funding Changes | Education, Career and Personal Development (myskillsfuture.gov.sg)

SkillsFuture Absentee Payroll

Companies sponsoring your employees for this course will be able to claim absentee payroll if you fulfill the eligibility criteria. Click on this link for more information: Course Fee & Absentee Payroll Funding (enterprisejobskills.gov.sg)

SkillsFuture Enterprise Credit

Companies who are eligible for SkillsFuture Enterprise Credit will be able to claim the $10,000 to pay for the 90% of the nett course fees. Click on this link for more information: SkillsFuture Enterprise Credit (enterprisejobskills.gov.sg)

SkillsFuture Credit

Self-sponsored individuals can apply for SkillsFuture Credit to pay for the nett course fees as long as you have balance credits in your account. Upon registration, you will be directed to the payment page, where you can click on 'Apply SkilsFuture Credit' to submit your application. Once your SFC application is approved, your seat will be automatically reserved. Click on this link for more information about SFC: SkillsFuture Credit | Education, Career and Personal Development (myskillsfuture.gov.sg)

*Refer to the pricing tab for the nett course fees payable.