This courses aims to

1. Present the internal and external factors driving organisational changes and the existing organisational change practices
2. Provide a framework and process to plan for change and the relevant cost and resources
3. Enable identification of impact of change on stakeholders, and develop a communication plan to bring them onboard the change
4. Explain mechanisms to encourage participation and feedback to enhance the success of the change implementation
5. Highlight the documentation process to control change and to capture change outcomes

At the end of the course, learners will be able to:

1. State the internal and external environment that drives changes in the organisation
2. Interpret the current organisational practices with regards to change
3. Identify opportunities for process improvement within own scope of work
4. Identify the associated costs and resources required to enable change implementation
5. Interpret the relevant stakeholders involved in change processes and the impact of change to them
6. Develop communication materials to prepare affected employees and stakeholders, which include key performance indicators and the various roles and responsibilities
7. Explain the importance of proactive participation in change management programme to stakeholders
8. Design the scope of individual discretion and freedom to feedback with regards to change
9. Provide suggestions to improve business processes and/or operations
10. Support implementation of change through provision of resources, training and rewards when required.
11. Apply and document change control procedures based on endorsed changes
12. Produce documentary evidence of the impacts on workplace performance, processes and behaviours against key performance indicator

• possess at least O level qualification or demonstrate English listening and speaking skills at a proficiency level not lower than the ES WSQ Workplace Literacy and Numeracy (WPLN) Level 5;
• have at least 1 year of working experience; and
• be in possession of their own smart phones with Wi-Fi or mobile data access and be able to download mobile application onto their smart phones.

Instructional Methodologies

• Mini lecture
• Video presentation
• Storytelling
• Technology-enabled learning
• Fishbowl role play
• Case study
• Group discussion

This course (P2110825IFC) has been accredited under the IBF Standards and is eligible for funding under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met. For details on eligibility and conditions of funding support, please visit IBF Singapore

IBF Funding Quantum

For STS training programmes commencing between 1 January 2022 and 30 June 2022 (both dates inclusive):

• 80% of direct training cost* (citizen age 39 and below and all PRs)

• Singapore Citizens aged 40 years old and above will be eligible for 90% co-funding of direct training costs.

• Grant cap of $7000 per participant per programme applies.

For STS training programmes commencing from 1 July 2022:

• 70% of direct training cost* (citizen age 39 and below and all PRs)

• Singapore Citizens aged 40 years old and above will be eligible for 90% co-funding of direct training costs.

• Grant cap of $7000 per participant per programme applies.

This course addresses the following Technical Skills and Competencies (TSCs) and proficiency level:

• Change Management Level 3 (FSE-BIN-3063-1.1)

Participants are encouraged to access the IBF MySkills Portfolio (IBF Singapore) to track their training progress and skills acquisition against the Skills Framework for Financial Services.

You can apply for IBF Certification after fulfilling the required number of Technical Skills and Competencies (TSCs) for the selected job role.